KEY RESPONSIBILITIES Of Service Desk Analyst
The position is responsible for providing first line service desk support to users, assisting them with incidents and service requests..
KEY RESPONSIBILITIES Of Service Desk Analyst
Provide first line support to users in tandem with agreed service levels.
Adhere to Service Management principles by following established processes.
Assist all staff with questions about supported software, hardware, and network platforms.
Record all customer contact during the service request problem-solving process, including all successful and unsuccessful actions taken.
Provide assistance with troubleshooting, installation, and configuration of JN Group’s computer and technology systems; evaluate documented resolutions and analyze trends to better prepare for future occurrences.
2020-01-24 17:51:35, views: 1235, Comments: 0
Post new
My articles
Deals Facebook
Google plus
Deals Twitter