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SonicWall Support

SonicWall requires continuous coverage for Support Agreements:
SonicWall Support is designed for customers who need continued protection through ongoing firmware updates and advanced technical support. Dynamic Support is available during normal business hours 8x5 or year-round 24x7, depending on your needs.

Available in one-, two- and three-year agreements, SonicWall Dynamic Support services include:

Chat/ Email/Web/Telephone Support - for technical assistance
Software/Firmware Updates - for all software and firmware updates and upgrades
Hardware Replacement - Advance Exchange for replacement of defective hardware
Support Tools - for access to SonicWall's electronic support tools
Silver Support 24x7 and Dynamic Support 24x7 provide for direct technical assistance 24 hours a day 365 days a year, while Silver 8x5 Support and Standard Support (8x5) provide for direct technical assistance during local business hours 8:00am – 5:00pm Monday through Friday, excluding holidays. Chat support is available 6:00am – 6:00pm Pacific Time Monday through Friday for firewall customers in N. America.

8:00 am - 5:00 pm local time is defined as follows:

In North America: 8:00 am - 5:00 pm local time in the region where the product is registered
In Latin America: 8:00 am - 5:00 pm local time in the country where the product is registered
In Europe, Middle East and Africa: 9:00 am - 6:00 pm GMT +1 in the country where the product is registered
In Asia Pacific: 8:00 am - 5:00 pm local time in the country where the product is registered
In Japan: 5:00 pm - 2:00 am UTC/GMT
NOTE: All SonicWall hardware appliance products (other than E-Class products) purchased and registered prior to April 1, 2012 come with 90 days of Standard Support (8x5) at no additional charge.
2019-12-09 19:19:32, views: 180, Comments: 0
   
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