Have you ever waited for a parcel very eagerly, and it took ages to arrive? Have you found a delivery-attempt notification in your mail while you were at home? And, have you found your parcel in a vulnerable state? You’re not alone. We all face the parcel delivery and postal problems.
Many researches have shown the mishandling of parcels before delivery despite the booming online shopping industry, promising safe and secure deliveries. The online shopping stores talk big words about prompt and safe delivery while you’re placing orders, but when the parcels are received in damaged conditions or are delayed, the customer support is very lethargic to help.
This is the case in most parts of Australia. Parcel delivery services in Australia are, by facts, more substandard than other parts of the world. Many freight and delivery service providers have failed to understand the root cause, leading to increased difficulties faced by consumers.
The parcel delivery problems do not begin at the warehouse. Many consumers claim that they receive shipment confirmations along with delivery codes and tracking information soon after their order placements. However, it is the distance between the warehouse and the consumer’s address that the delivery agents take ages to cover.
Let us take a look at the 6 most common parcel delivery and postal problems faced by people!
Delivery attempted notification dropped in the mail
This is the most common delivery-related issue faced by consumers across Australia. Most buyers claim to have been available at home at the time of so-called attempted delivery. They often complain about finding the delivery notification in the mailbox despite being at home for receiving the order. This is a mystery that remains unsolved. Most buyers also claim that when the delivery is scheduled, they are more alert as they are expecting an order. However, their door bells are never rung, or they are never called before dropping the notifications in the mailbox. One in four people (i.e. 24%) in Australia have admitted to have faced this problem related to parcel delivery.
Unreasonable delay
Parcel delivery services in Australia have a bad reputation of taking forever to deliver parcels. This unreasonable delay is beyond the understanding of many buyers. If you’re waiting on a parcel very eagerly, and it takes forever to come - way over the expected delivery date, the annoyance is genuine. This annoyance is often reflected in consumer complaints and reviews for the sellers. However, they are seldom the ones to blame. It is usually found that most sellers dispatch the orders on the promised dates, but the delivery partners delay the parcels. 23% buyers have admitted to receiving parcels way after the promised delivery dates.
Missing parcel
Many times, the parcels go missing, and the buyers are left at the mercy of seller’s unaccommodating customer support. Many parcel delivery services in Australia don’t have an operational customer support of their own. In such cases, especially when expensive things like electronics, art works, etc. go missing, the customers always find themselves at the receiving end. Missing parcels have been reported by almost 14% consumers.
Failure to deliver
Providers of parcel delivery in Australia usually fail to deliver consignments. 14% consumers have experienced this inefficiency to deliver. Usually, the requests for attempting more deliveries are put down too. Moreover, no relevant reasons are stated for their inability to deliver.
Parcel left in a vulnerable state
Parcels are reported to have been received in a vulnerable state. Any damages, if occur, are the sole responsibility of the buyer. Almost 11% buyers have admitted to discovering their parcels in undesirable conditions, inviting damage.
Damaged products received
10% of consumers have accepted damaged products. They often consider mishandling by the delivery person as the prime cause of damage. Most report perfect packaging but damaged products inside.
Topping the charts, these were the six most common parcel delivery and postal problems faced by consumers. From solving the mystery of so-called attempted deliveries and missing parcels, to dealing with the damaged products and unreasonable delays, there is a lot that a consumer has to go through if the delivery service is inefficient. In order to avoid these problems, hire a serious and trustworthy parcel delivery service in Australia, like Inov8ive Transport & Logistics.
For More Information Visit:
https://www.inov8ive.com.au
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