We service a wide range of technology, including Microsoft Windows based & Apple Macintosh hardware and software.
An IT professional is one of the most important partners in ensuring the success of your business. You want someone you can count on to be there when you need them, as well as know your business and its technology needs.
We offer a personal and professional relationship at a competitive rate without the up-sell or hidden charges.
WE SELL SERVICE
Providing you with the best customer service possible is our goal. Here are some of the most common services we provide:
MANAGED BUSINESS SOLUTIONS
The Low Country is home to many businesses – From small and home offices to multi-national corporations, and each one relies on technology to keep them competitive. Having somebody to keep that technology up and running is imperative.
Whether it’s a new system roll-out, migration, or upgrade, every project needs proper planning and testing. Having someone on call for such projects can save time and money for your company. Call us to inquire about partnership options to find a service solution that meets your needs and your budget.
ON-SITE SERVICE
From in-home computer repair to networking and integration at the office, We can help you make the right decisions and effectively turn your technology problems into a solution.
Pop-ups and fake security software keep you from using your computer? The latest media device not working on your TV? Your smart phone is acting dumb?
These are some of the most common things people are dealing with involving the technology in their home or office. We can help so you can get back to doing the stuff you’re great at.
WEBSITE CREATION & MAINTENANCE
Running a business without a website is unheard of today. We believe in a clear and simple website that is easy to navigate. We believe in value – for you and your clients. Your customer’s time is a value and having a website that respects that is a direct reflection of the professionalism you want to convey. Your website also needs to stay current, which is another way to provide value.
We can help you design, deploy and maintain your website. We can also advise you in a marketing plan to get your site noticed.
Service Types
Faculty/Staff: Need help with your office computer?
Submit a request for deskside support using the Request Help tab on the Information Technology Services home page. For more information, see Deskside Support for a University-Owned Device.
Need help with your password?
The Help Desk will assist you if you have forgotten your password and are unable to reset it through the self-service website. However, you must be able to verify your identity either in person or over the phone. The Help Desk consultant will guide you through the process.
Need help with using a Temple University system or application?
Information Technology Services is happy to help you with
remote tech support . We offer assistance with software that is licensed to you or your Temple University workstation. Sorry, we cannot do your homework for you!
ow long does the update process take?
Depending on the age of your computer, the update can take anywhere from one to three hours.
What should I expect when the update is complete?
It may take slightly longer to initially log in while the system finalizes the installation process.
Will the update impact my data or installed applications?
No, all applications, user settings, and data are preserved.
Can I opt out of these updates?
Exceptions are only being made for high risk computers, such as systems connected to specialized equipment. If you feel you have a computer needing to be exempt, please contact the Help Desk and we can review your request.
My computer was updated, but now an application doesn't work. What should I do?
ITS is taking measures to avoid application incompatibility, but there may be some rare cases where applications will not work after an upgrade. If you find this to be the case, please contact the Help Desk so ITS can review the application and assist you in upgrading the software.
Learn More
If you have questions or concerns about the Windows 10 feature update process, please contact the Help Desk.
Post new
My articles
Deals Facebook
Google plus
Deals Twitter