Companies functioning on ERP and CRM find it mighty tedious to work on two separate solutions. They need a CRM solution because it allows them to analyze customer data and share it across all front-office functions of sales, marketing and customer service. On the other hand, they need an ERP solution to handle multiple back-office processes such as Finance, procurement, inventory, supply chain, manufacturing etc.
Microsoft unified ERP and CRM capabilities within Microsoft Dynamics 365 and created a set of purpose-built applications to connect both front-office and back-office functions through shared data.
Microsoft Dynamics 365 has some highly relevant analytical capabilities that help organizations get deep insights into every functional area of their business.
Here are some highly valid reasons to switch to Microsoft Dynamics 365:
• Dynamics 365 delivers immense value to companies, from turning single interactions into ongoing engagements and offering connected intelligent services rather than static products, presenting 360-degree views of customers and operations instead of siloed data and moving from fixed processes to highly tailored and modern experiences expected by customers.
• Microsoft Dynamics 365 unifies capabilities such as Sales, Customer Service, Field Service, Operations, Financials,
Marketing and Project Service Automation and integrates them with tools that most end users are already familiar with such as Excel and Outlook. Most importantly, it is the only cloud-based solution that does this.
• The efficacy of
Microsoft Dynamics 365 as a cloud-based solution shows through the robust security and access control features it has been pre-built with, such as user and administrator access, service hosting platform, network connectivity and physical datacenter.
• Microsoft Dynamics 365 gives to end users the flexibility to start with what they need, and then keep on adding apps as per their changing needs. Thus, end users get to create the solution which they need as they scale up or down.
• The pre-built KPIs in Dynamics 365 help end users get a complete picture of their customer data and understand the customer’s journey with real-time updates. This gives end users the advantage of personalizing customer experiences and being able to track and measure the health of customer relationships.
• Dynamics 365 is available as a monthly subscription, which lets organizations scale up and down as per their changing business needs. Moreover, it is based on Microsoft’s new app market, AppSource, enabling end users to find out apps that their company needs making the solution easy to use and understand.
• Microsoft Dynamics 365 is an agile solution, meaning it transforms the way in which customer data and daily situations are managed. This helps people working on it be more productive, as they have access to necessary insights they need to take the best decisions and also the tools they have to work on.
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