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Hire a Technical Support Analyst

Technical Support Analysts have the following essential responsibilities:

* To update and document external client issues
* To perform analysis and determine client problems, and document these issues
* To provide solutions for network and system related issues, and to provide detailed documentation along with it
* To perform a cause analysis either on-site or at a client location.
* To assist customers by performing analysis of various issues relating to LANs, WANs, desktop computers, Internet connectivity and the installation of hardware and software
* To assist customers for the purpose of improving processes related to system issues
* To maintain error logs in coordination with IT departments, and to maintain resolution reports, too
* To offer recommendations — based on various metrics — on how to improve the support process in its entirety

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2018-09-19 21:00:03, views: 144, Comments: 0