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what is a help desk technician

Day to day tasks
Common examples of tasks undertaken by an IT help desk technician include:

Providing assistance to customers who experience technical problems. Most commonly, this involves either telephone or online communication.
Using diagnostic techniques and problem-solving methods to troubleshoot issues over the telephone, via live chat or as part of an on-site visit
Talking customers through a troubleshooting process and working together to rectify problems
Identifying effective solutions and offering explanations to customers and employees
Recording events, concerns and issues and updating case queries and customer statuses
Collecting and passing on feedback from clients

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2020-07-03 20:41:45, views: 251, Comments: 0