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During the lock down due to the pandemic, it is become inevitable to scale your online business but this too takes a lot of resources. It may be that many of which you might not have on hand including expertise and the funds to increase your digital marketing budget. While your hours are spent in dealing with the big business essentials, you can't let other aspects of your scaling efforts be handled by others. One of the best ways to keep the scalability plan alive without letting important aspects of your business from failing is by outsourcing your non-essential business operations.

Just like the cafe across the your office doesn't need an in-house accountant, your company also does not require a 24/7 service team to perform the necessary customer support functions of your business. However, the benefits of customer service cannot be ignored, especially when you want to establish your brand and expand your market. Effective customer service is instrumental in reaching a wider audience with the immense potential to convert leads into sales. Hiring an in-house support team can be problematic for a business that wants to scale.

After all, having a customer department would increase overhead costs like separate room with communication as well as office infrastructure have to be built from scratch. Apart from this you have to employ a trainer and manager to steer the team. A new department in your company may not be in the cards. Between manufacturing and product lineups, marketing and advertising, accounts and finance management, you might not have the funds to make a new customer support team and train them about all these facets of the business like order and vendor management. This is why outsourcing customer service is vital to your company's success.

It might be difficult to trust another company for handling such an important aspects of your business, but these outsourcing companies are experts in their field of customer service. When you outsource it will free your time and resources that you need to focus on other key facets while scaling your business. Because you're not hiring an in-house team , you don't have to worry about insurance, and other HR details like timely appraisals associated with hiring a full-time employees. You also only pay for the hours the team works for you.

You have to sign an SLA with the outsourcing company specifying the details of your service requirement, the service standard and a commitment to delivering the highest quality work. A dedicated outsourcing company will take time to align with your company's goals and vision but with constant monitoring in the first week of outsourcing will help in better understanding of the performance metrics of the 24/7 virtual assistants. A good relationship with project manager helps in meeting your expectations and offering seamless customer service. When you're working to scale your business, the craft of providing round the clock customer service cannot be overstated. According to a survey 14% of small businesses outsource their customer service to white label specialists.

Hence a white label offshore outsourcing company is inherently designed to benefit your business by saving cost at the least amount of stress for you.

2020-05-17 00:35:16, views: 131, Comments: 0